FAQ

We offer tracked delivery to all 50 states in the United States.

Due to shipping limitations and carrier restrictions, we currently ship to the following countries:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Kenya, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Mongolia, Montenegro, Morocco, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain (excluding Balears Province, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife), Sweden, Switzerland, Taiwan, Thailand, United Kingdom, Vietnam

More countries will be added as shipping restrictions are lifted!

To find out how much shipping costs for your order, simply add item(s) to your cart and proceed to checkout. Shipping charges will be displayed based on your shipping address.

There are 3 tiers of flat rate shipping based on weight:
1: 0-0.15kg
2: 0.15kg-0.5kg
3: 0.5kg+
Beyond the third tier, the price stays the same no matter how many items you add to your order. So go ahead and add more to make the most of it! 😊

Duties and import fees are INCLUDED in the price of shipping, so you won't be charged any additional fees upon delivery (excluding Taiwan, Mongolia, Montenegro, Iceland, Brazil and Peru where duties may apply upon delivery).

Orders will usually ship out between 1-4 business days. Orders placed Saturday-Sunday (or on holidays) will not be processed until the following Monday (or next business day, in the case of holidays).

Once shipped, estimated delivery times are:

USA: 6-12 business days
Mexico: 8-12 business days
United Kingdom: 6-10 business days
Canada: 7-12 business days
Europe: 6-12 business days
Asia-Pacific: 3-10 business days
Rest of World: 10-25 business days

Delivery times are estimates and may vary. Please reference your tracking number for the most up-to-date status on your order.

Once your order has been placed, please allow 1–4 business days for it to be processed. You will then receive a shipping confirmation email with your tracking number.

You can check the delivery status on the carrier's website linked in the email.

Tracking status may be delayed/inaccurately reflect the actual status of your order. Please allow a few days for the order status to update. If it’s been over 5 business days without any movement, please contact us with your order # and tracking # and we’d be happy to help.

We're sorry to hear that! International shipping can occasionally experience delays due to customs processing or local carrier handling.

Here's what to do:

1. Check your tracking to see the latest status and whether a new estimated delivery date has been provided. If it shows "in transit," your package is likely still on its way.
2. Contact the courier if tracking hasn't updated in several days, the local carrier may have additional information.
3. If your order hasn't arrived within 14 days past the estimated delivery date, please contact us through our Contact Us page and we'll help sort it out.
   

Please have your order number and tracking number ready when reaching out so we can assist you as quickly as possible.

If your tracking shows “Delivered” but you have not received your package, please contact the shipping carrier directly.

We will gladly assist you with investigation or filing a claim if necessary.